App experience
Easily create personal customer journeys at scale
At Close we think long mails, pdf tickets and mass social media are past due. Modern consumers love direct, relevant and personal communication. That is why at Close it’s all about exclusive
hyper-personalised, mobile messaging, with a simple automation tool for you to be in full control of your channel. Let us tell you all about it.
Customer Journeys
With Close you can easily start a communication channel for your brand or event that will be instantly available for both iOS and Android via the Close App.
Create the ultimate user experience. Consumer needs are constantly changing. By always offering relevance to the user, you ensure that your app moves along with this change.
Thanks to different (internal and/or external) triggers, a hyper-personalised flow is possible that will ensure high engagement.
Our chat environment is designed to function fully automated. When the customer journey is designed, the pre-programmed messages are sent automatically, regardless of the number of users and timeframe.
In the Close Builder you can add your own designs, color schemes and branding. It's yours, so you determine the tone of voice, messaging frequency, timing and of course content
Segmentation
Serve your customers with real-time, moment-based messages created by their behaviour in the app. This allows you to send highly relevant messages quickly and easily. Ask your visitors about their findings with interactive surveys that provide valuable information that enriches customer profiles. Thanks to different (internal and/or external) triggers, a hyper-personalised flow is possible that will ensure high engagement.
Hyper-Personalised
Send hyper-personalised and easily messages by combining information from internal and external data feeds to create rich, interactive experiences that help increase customer retention and engagement. Also use CRM or CDP data feeds to send your customers personalised content based on ticket data, interaction, current location or recommendations based on their recent purchases or click history.
Smart Automation
To make your communication personal yet scalable, all messages can be automated based on triggers. We help you set up and share our best practices.
A/B Testing
The Close Builder has a real time integrated performance analytics solution that gives you a full picture of how, when, where and why your customers are connecting with you. So you can spot growth opportunities faster, and infuse data-driven insights in every customer interaction.
Get to know your visitors, get Close
• Receive real time valuable insights in performance, open rates and responses.
• With our A/B testing, you can optimise your automated messaging to maximise engagement and monetisation benefits
• Data is 100% shared with you and can be exported to your CRM. As a European based company, we value privacy and are of course GDPR compliant. With our online background and expertise, we help you retrieve first party data instead of being dependent on others
Upsell & Cross-sell
The ultimate customer journey is complete when your visitor makes grateful use of the additional offer.
A win-win for all involved, because this way you ensure an optimal ROI. An extra touchpoint for the sponsor by incorporating branded content into the flow. Or work with an affiliate if your channel turns out to be a good lead generator.
Get started
Get in touch with our team and launch your messaging journey today.